Terms of Service

Acceptance of Terms

By engaging Unicoo’s services or visiting our website, you agree to these Terms of Service. If you do not accept these terms, please refrain from using our services. These terms apply to every engagement unless a signed agreement between us states otherwise, in which case that agreement takes precedence for the specific matters it covers.

1. Services

Unicoo offers creative services in digital design and development, including website design and development, brand identity and design systems, UI and UX design for web and mobile platforms, Webflow development and integration, and strategic design consulting. We build modern, functional experiences tailored to each client’s needs, and the precise scope of any project is defined in the corresponding project agreement.

2. Client Responsibilities

To help us deliver on time and to a high standard, you agree to provide clear and accurate project requirements and objectives, supply the necessary content, assets, and access credentials promptly, and review and approve work within the agreed timelines. You also confirm that you hold the legal rights to all materials you provide to us. In addition, you agree to assign a single point of contact for project communication and to respond to feedback requests within a reasonable timeframe; delays in response or in providing materials may affect delivery timelines and, where applicable, cost.

3. Our Commitments

We will deliver work that meets the scope, timeline, and quality standards outlined in our agreement, maintain professional communication throughout the engagement, and protect your confidential information and data. Each project includes a set number of revisions as defined in its scope. Additional revisions or changes that go beyond the agreed scope may be treated as new work and may incur extra fees, which we will communicate to you before proceeding.

4. Intellectual Property

You retain full ownership of the content, logos, and assets you supply to us. Ownership of the final deliverables is transferred to you upon full and cleared payment, and until that point all work product, including drafts and source files, remains the property of Unicoo. Unless otherwise agreed in writing, Unicoo retains the right to showcase completed work in its portfolio and marketing materials. Any third-party assets such as fonts, stock photography, or plugins may require separate licenses, and we will inform you of any such requirements before implementation.

5. Payment Terms

Payment terms are defined in each project agreement, and a deposit or upfront payment may be required before work begins. Unless otherwise stated, invoices are due within 15 days of the invoice date. All fees are exclusive of any applicable taxes, which are the client’s responsibility. If payment is not received by the due date, we reserve the right to suspend or pause work without liability until the account is settled, to withhold delivery or transfer of any work product, and to charge interest and reasonable recovery costs on overdue amounts to the extent permitted by law. Fees already invoiced or work already completed remain payable in full even if a project is later cancelled or reduced in scope.

6. Refunds

Because our work is provided as a professional service, fees for services already rendered are non-refundable. Deposits are non-refundable once a project has commenced, as they reserve our time and capacity. In rare cases, a partial refund may be issued at our sole discretion based on the stage of the project and the specific circumstances, and any such refund is limited to amounts paid for work not yet performed.

7. Timelines and Delays

All timelines are estimates and depend on mutual responsiveness. Delays caused by scope changes, late approvals, or late delivery of materials may shift deadlines accordingly. If a project is delayed beyond 30 days by the client without communication, we may treat it as paused, and a reactivation fee may apply to resume work after an extended gap. We are not responsible for delays caused by circumstances beyond our reasonable control.

8. Limitation of Liability

To the fullest extent permitted by law, Unicoo shall not be liable for any indirect, incidental, special, or consequential damages, including loss of revenue, profits, data, goodwill, or business opportunities, arising out of or related to our services, whether based in contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages. We are not responsible for technical issues caused by third-party platforms, plugins, hosting, or tools, or for outcomes that arise after a project has been handed off and is under the client’s control. Our services are provided on a professional-effort basis and, except as expressly stated in a signed agreement, without warranties of any kind, whether express or implied. In all cases, our total aggregate liability arising from or connected to a project shall not exceed the total amount actually paid to us for the specific services giving rise to the claim.

9. Termination

Either party may terminate the engagement with written notice. Upon termination, payment becomes due for all work completed up to the termination date as well as any non-cancellable commitments we have made on your behalf. Source files or work in progress may be shared at our discretion and only once all outstanding amounts have been settled. Any terms that by their nature should survive termination, including those relating to payment, intellectual property, confidentiality, and limitation of liability, will continue to apply.

10. Confidentiality

We respect and protect the confidentiality of your business and materials, and we will not disclose your confidential information except as necessary to deliver our services or as required by law. Likewise, we ask that clients not disclose Unicoo’s internal processes, tools, or proprietary techniques without our consent. These confidentiality obligations continue after the engagement ends.

11. Changes to These Terms

Unicoo may update these terms from time to time. When we make material changes, we will post the updated version on our website and revise the date shown. Continued use of our services after such changes implies acceptance of the latest version.

Contact

For questions about these terms or anything else, you can reach us at office@unicoo.io.