Point
We built Point into a scheduling system that turns booking into a two-tap experience.
Availability, reminders, and coordination run automatically — so customers book themselves and no-shows fall away.
Year
2025
Project
Point
Services
Product Strategy, Scheduling UX, Automation
Challenge
Point was losing bookings to back-and-forth emails and a clunky manual calendar.
We designed a self-serve scheduling flow with real-time availability, automated reminders, and effortless rescheduling.
System We Engineered
We engineered Point a scheduling engine with live availability sync, automated confirmations, and reminder sequences across every channel.
Operating Model
Customers pick a slot, the system confirms and reminds, and calendars stay in sync — no coordination required from the team.
Business Outcomes
Bookings went up and no-shows went down once scheduling became self-serve.
Point now handles coordination on its own, freeing the team to focus on the appointment, not the admin.
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